Privacy Policy

What We Collect

1. Identity & Contact: name, email, phone, shipping/billing address
2. Order Data: items purchased, payment method (tokenized), transaction totals
3. Technical: device, browser, IP, and cookie identifiers for analytics and fraud prevention
4. Communications: messages, support tickets, and preferences

How We Use It

1. Fulfill orders, process payments, provide support
2. Improve site performance, personalize content, detect/prevent fraud
3. Send service emails (order updates). Marketing emails only if you opt in; you can unsubscribe anytime.

Sharing
We share data only with trusted service providers (payments, fulfillment, analytics) under confidentiality and data-processing agreements. We do not sell personal data.

Security
We use TLS/SSL encryption, tokenized payments, and least-privilege access controls. No raw card numbers are stored on our servers.

Retention
We keep order records for tax, accounting, and warranty purposes. Marketing data is retained until you unsubscribe or request deletion.

Your Rights
You may request access, correction, or deletion subject to legal exceptions. To exercise rights, email sale@lunverosia.shop.

Cookies
We use cookies for essential site functions, cart persistence, and analytics. You can manage cookies in your browser settings.