Return And Refund Policy
Return Window
- Returns accepted within 30 days of delivery.
Condition Requirements
- Sleeves/Hats: unworn, unwashed, tags attached, original packaging.
- Gloves: unopened/unused due to hygiene standards (defective items excepted).
- Clearance items: final sale unless defective.
How to Start a Return
Email sale@lunverosia.shop with your order number, item(s), and reason. We’ll provide instructions and the return address.
Fees & Shipping
- Original shipping is non-refundable.
- Return postage is the customer’s responsibility unless we shipped a defective or incorrect item.
Exchanges
For fastest service, place a new order and return the original for a refund.
Refund Timing
Refunds are issued to the original payment method within 5–10 business days after we receive and inspect your return.
Defective/Incorrect Items
Contact us within 7 days of delivery with photos; we’ll make it right.